Name: SUPREME
Brand: SUPREME

Service Tips

eSIM FAQ
- 1. Why choose eSIM?
    
    Customers who choose to use eSIM can simply scan the QR code provided by SUPREME, and connect to the mobile network without physical SIM. Enjoy hassle-free connectivity with eSIM – customers can activate and set-up SIM with ease, and free themselves from worrying about losing and damaging their SIM. Some mobile devices with only one SIM slot also support eSIM, hence two SIMs can be installed and used.
  2. How to use eSIM?
    
    Customers can apply for eSIM at SUPREME Shop. Following successful application, customers will receive a confirmation email with eSIM QR code included, and can install and activate eSIM via following the instructions in the email. The QR code will expire after being scanned, and cannot be reused. After applying for and successfully installing eSIM, customers will need to reboot their device or switch on / off airplane mode to search for mobile network again.
  3. Will converting physical SIM to eSIM affect my current service?
    
    Converting to eSIM is regarded as the same as SIM replacement, and customers need to pay $100 handling fee for the procedure. Customers’ mobile number and existing service will remain unchanged following the procedure. After applying for and successfully installing eSIM, customers will need to reboot their device or switch on / off airplane mode to search for mobile network again.
  4. How to transfer my eSIM to another device?
    
    eSIM cannot be removed or transferred to another device after installation, otherwise eSIM will be invalid.
    To transfer eSIM, please visit SUPREME Shop for SIM replacement with $100 handling fee.
    
    Following successful application, customers will receive a confirmation email with eSIM QR code included, and can install and activate eSIM via following the instructions in the email. The QR code will expire after being scanned, and cannot be reused.
    
    Upon activation of new SIM, eSIM in your original device will be invalid, while account information will remain unchanged (including account balance, purchased package and reward).
Replace SIM
- 1. As an account owner^*, you can complete the SIM replacement at any of our SUPREME shop.
  2. You are required to show your previous SIM card.
  3. A handling fee of $100 will be charged.
  4. The new SIM card will be active within 2 hours
  Remarks:
  *An authorized person, please bring along his/her HKID card and the following documents:
  - HKID copy of the registered customer
  - Original authorization letter with registered customer’s signature
Change Mobile Number
- 1. Account registered customer* should bring along the HKID card to any of the SUPREME shops to arrange.
  2. A handling fee of $300 handling will be charged.
  3. The new number will be effective as early as the day following the completion of the application.
  Remarks:
  *An authorized person, please bring along his/her HKID card and the following documents:
  - HKID copy of the registered customer
  - Original authorization letter with registered customer’s signature
Transfer Ownership
- 1. The new owner please visit SUPREME shop in person and bring along with
    - Original authorization letter with the Original mobile account registered owner’s HKID card / BR copy, and
    - A proof of residential address (latest 3 months)
  2. The new owner needs to pay
    - The account outstanding balance (if applicable)
    - The $300 transfer of ownership fee
    - The one-month advance service fee
    - The value-added services (if applicable)
    - The $1500 deposit (applicable for non-HK residents only)
  Important Note:
  - Change of mobile account ownership is not available during the contract’s effective period.
  - The payment method set up by the previous owner will be stopped upon the completion of the ownership transfer. The new owner will have to apply the autopay separately (if any).
  - SUPREME Self-Service Password will be reset after the transfer of ownership.

General Charges

Bill Related Charge (updated on 17 January 2022)

Item	Charges
Apply Detailed Bill	$50/copy
Apply Paper Bill	$30/copy
Reprint Paper Bill	$50/copy
Check Latest 6 Months Bill in webpage	Free
Check Latest 6 Months Detailed Call Record in webpage	Free
Check Detailed Record Not Yet Billed Usage in webpage	$10/Access
Check Unbilled Local Data Usage Record (via *280 short code apply)	$3/SMS

Remarks:You can click here to check the latest 6 Months bill and Detailed Call Record.

Deposit

Item	Charges
IDD and Roaming Deposit	$1,000
Non HKID Cardholder Deposit	$1,500

Remark: The IDD & Roaming Deposit charge will be waived if customer settles payment with autopay via bank account or credit card.

Other Charges (updated on 16 January 2025)

Item	Charges
Admin Fee	$28
SIM or USIM Fee	$100
Reconnection of Service¹	free
Change of Mobile Number	$300
Change of Service Plan	Free
Change of Ownership	$300
Service in Person²	$100/year
Bounce Cheque Charge	$30
Fee / handling fee for declined autopay³	$20
Requisition for Sales and Service Agreement Copy	$150
Set up Call Forward	$20/Request
Hold Disconnection	$100/Request

Remarks:

$250/request will be charged for reconnection of service due to overdue payment. (With effect from 01 June, 2020)
Customer must visit any one of the SUPREME Shop in person for any services e.g. complaint, service disconnection, reporting loss, any account enquiry, subscription of new service or change of service etc.
A $20 Fee / handling fee for declined autopay will be charged. The handling fee will be waived until June 30, 2025.

*HTCL has right to change the above administration fee at any time without prior notice.

Apply / Update Autopay

Call Block Services