CPU	Windows: Intel Core2 Duo P8700/2.53 GHz CPU or above Mac: 8th Generation Intel Core i5 or above CPU
Memory	Windows: 4GB Ram main memory or above Mac: 4GB Ram main memory or above
Hard disk	Windows: 20GB available disk space (SSD, PCI-E), Windows 10 (64-bit) or above Mac: 20GB available disk space (SSD, PCI-E), MacOS version 10.14 or above
Network card	Windows: 1000M Ethernet card Mac: 1000M Ethernet card

The system requirements may change from time to time.

SUPREME is committed to providing you with professional and convenient service. The earliest you can be scheduled for an on-site installation is one business day after the application date, but it depends on the availability of the installation team.

Yes. You can call the SUPREME hotline at 3166 8866 to arrange the relocation services up to 30 days before the scheduled service move date. SUPREME will charge an installation fee based on the latest charges.

Yes, you can inquire about on-site repair service by calling the SUPREME hotline at 3166 8866.

If you have broadband network equipment, you must return the complete set of equipment to our store within 30 days after terminating the service.

There is a 14-day cooling-off period starting from the day following the registration of the designated home broadband service plan. Subscribers can cancel the registered service plan(s) within the cooling-off period, and we will not charge any fees. Prepayment will also be refunded. However, the cooling-off period will immediately cease to apply if (i) Subscriber has collected any premium; or (ii) completion of installation.

Yes. You can select the “Service Commencement Date” for the Home Broadband Service, and the service will start from the chosen date. However, please note that this date must be within 365 days of the service installation date. Customers are required to determine the “Service Commencement Date” before the service installation takes place. Once confirmed, the service contract will come into effect from this date. Please be aware that the relevant service will not be available from the completion of installation until the “Service Commencement Date”.

If you cannot connect to the Internet, it may be related to your computer settings. Please refer to the attached PDF for our recommended methods.

Internet disconnection issues may be related to loose network cables, firewall settings, or browser updates. Please refer to the attached PDF for our recommended methods.

No, the system will automatically make the adjustments for you. You don't need to set them up to enjoy the broadband service.

You can select "Tools" at the top of your browser, choose "Pop-up Blocker (P)," and then select "Pop-up Blocker Settings (P)." If you see "Currently Blocked Pop​-​ups," it means that you have the pop-up blocker enabled and it is blocking pop-up windows on websites.

No, it is not necessary. SUPREME will provide you with the required equipment.

Yes, you need to ensure that you have installed these accessories before installing the broadband service.

There are many factors that may affect the internet speed, such as:

• Insufficient computer hard disk storage space and CPU speed, which may result in CPU overload and slower internet access;
• Running multiple programs simultaneously;
• Multiple users connecting to the same server to download the same data simultaneously, causing delayed response and impacting internet speed;
• When using a USB port for broadband network connection, resource sharing (e.g., connecting a printer to the USB port) can reduce network speed. We recommend using an Ethernet card for broadband network connection;
• Internet access speed can be affected when using wireless routers, broadband sharers, and other devices to connect multiple devices to the internet simultaneously.
• If the problem persists or you are not using a router, we recommend switching to a different browser (such as Edge/Firefox/Chrome/IE) and using a different device (such as another computer/mobile phone/tablet) to perform a speed test.